Privacy Policy

1. Information We Collect

At Blade & Bourbon, your privacy is our priority. We collect various types of information to deliver personalized, secure, and efficient experiences both on our website and in our barbershop. This includes:

• Personal Identification Information: such as your name, email address, phone number, and physical address. This data helps us manage your bookings, provide appointment reminders, and communicate important updates.
• Payment Information: securely processed during transactions to complete purchases of services or products. We do not store full credit card details on our servers.
• Technical Information: including your IP address, device type, operating system, and browser type, which helps us diagnose issues and enhance site performance.
• Usage Data: like browsing behavior, page views, and time spent on our website to understand preferences and improve user experience.
• Location Data: where permitted, we may collect geolocation data to tailor local services or promotions.

We gather this data through appointment forms, contact submissions, newsletter sign-ups, purchases, and automatic tracking technologies like cookies and analytics tools.

2. How We Use Your Information

The information we collect is used solely for purposes that align with delivering and improving our services:

• Scheduling, confirming, and reminding you of appointments or service bookings.
• Sending relevant updates, promotional offers, and personalized content based on your preferences and history.
• Analyzing user interactions to improve site usability and tailor our offerings to your interests.
• Maintaining the safety and security of our systems, detecting fraudulent activity, and complying with legal requirements.
• Providing customer support and resolving any issues you may encounter during your experience with us.

We will never sell or rent your personal data to third parties. We may share information with trusted service providers (e.g. payment processors, marketing platforms) who are contractually bound to handle your data securely and in accordance with applicable laws.

3. Data Security

We take data protection seriously and employ a combination of technical, administrative, and physical safeguards, including:

• SSL encryption to secure data transmission between your device and our website.
• Secure server infrastructure and restricted access protocols to protect stored data.
• Regular system audits and updates to patch vulnerabilities.
• Internal staff training to ensure data is handled with care and confidentiality.

While we strive for maximum protection, no system is immune to risk. In the rare event of a breach, we will notify affected users promptly and follow required legal procedures.

4. Your Rights and Choices

You have full control over your personal information. Depending on your location and applicable laws, you may:

• Request access to the personal data we hold about you.
• Ask us to correct or update any inaccurate or outdated information.
• Request the deletion of your data, where legally permissible.
• Withdraw consent for certain data processing activities, such as marketing communications.
• Object to or restrict the processing of your information under specific circumstances.

To exercise these rights or ask questions about your privacy, please contact us through our website or by phone. We aim to respond to all requests within a reasonable timeframe.

5. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience by:

• Remembering your login sessions and preferences.
• Analyzing site traffic and visitor behavior to improve performance.
• Delivering personalized content and promotions based on your interests.

You can manage or disable cookies via your browser settings. Please note, some features of the site may not function properly if cookies are turned off.

6. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect legal change