Refund Policy

1. Our Commitment to Quality and Fairness

At Blade & Bourbon, we take immense pride in delivering a premium grooming experience that blends craftsmanship, atmosphere, and hospitality. If your experience does not meet expectations, we’re here to make things right. Our refund policy is built on fairness, transparency, and the belief that every guest deserves satisfaction and respect.

2. Refund Eligibility

Refunds may be issued under specific conditions, such as:

• Appointments canceled at least 24 hours before the scheduled time.
• Services that were not performed to a professional or agreed standard.
• Technical errors during booking or payment that affected service delivery.
• Feedback or concerns submitted within 48 hours after your visit.

Each case is reviewed individually. Our goal is not just to issue a refund but to understand what went wrong and how we can improve. Supporting details such as booking reference or service type may be requested to assist in the review process.

3. Non-Refundable Items and Exceptions

Certain purchases and services are not eligible for refunds, including:

• Services that were completed and approved at the time of appointment.
• Gift cards, promotional vouchers, and discounted packages.
• Grooming products or merchandise that have been opened or used.
• No-shows or cancellations made less than 3 hours before the appointment.

These conditions ensure our team’s time is respected and resources are allocated efficiently to serve all clients fairly.

4. Submitting a Refund Request

To initiate a refund request, please use the contact form available on our website. Be sure to include:

• Your full name and the date/time of your appointment.
• A clear explanation of the issue or dissatisfaction.
• Any relevant documentation, such as a booking confirmation or service receipt.

Once submitted, your request will be acknowledged within one business day and reviewed by our team within 3–5 business days.

5. Refund Processing Timeline

If your refund is approved, it will be issued to the original payment method. Please note that the time for funds to appear may vary depending on your bank or payment provider. Typically, refunds are completed within 7–10 business days after approval.

6. Alternative Resolutions

In many situations, clients prefer options other than a refund. We’re happy to offer alternative solutions such as:

• A complimentary reservice with a different barber.
• Credit toward a future appointment.
• A discount on your next visit or grooming product.

Our team is committed to ensuring every guest leaves Blade & Bourbon feeling confident and cared for.

7. Cancellations and No-Shows

Respect for time—both yours and ours—is at the heart of our service model. Please keep the following in mind:

• Cancellations made more than 24 hours in advance are eligible for a full refund or rescheduling.
• Cancellations within 3 hours of your appointment may incur a partial charge.
• Missed appointments without notice are generally non-refundable.

We appreciate your understanding and cooperation in helping us maintain a smooth and respectful schedule.

8. Policy Updates

This Refund Policy may be updated periodically to reflect changes in services, pricing structures, or legal obligations. All updates will be posted on our official website and will apply only to future bookings and purchases.

9. Handling Disputes

If you believe your request was unfairly declined or would like to contest a decision, you may submit a follow-up inquiry through the same contact form. We value clear and respectful communication, and we will make every effort to reach a fair and timely resolution.

10. Contact & Support

All refund-related communications should be made via our website's official support form. Our customer service team monitors inquiries closely and responds promptly to assist you with any concerns regarding cancellations, charges, or service issues.

Last updated: June 2025